We offer fast and reliable shipping services to ensure that your goods are delivered promptly. We collaborate with multiple logistics companies to provide you with flexible shipping options to meet your needs. The specific shipping methods and costs will be displayed when you place your order, allowing you to choose the shipping option that best suits your preferences.
For your shopping convenience, we offer multiple secure and convenient payment methods, including:
PayPal
Apple Pay
Google Pay
Bank Transfer
Credit Card Payment
You can select your preferred payment method at the checkout page to complete your order payment.
We are committed to providing you with quality products and excellent service. Here are some of our basic policies:
Return and Exchange Policy: If you are not satisfied with our products, you can request a refund or exchange within 30 days of receiving the goods. For more details, please refer to our Return and Exchange Policy page.
Privacy Policy: We value your privacy and are committed to protecting your personal information. We will never disclose your personal information to third parties. For more information, please check our Privacy Policy page.
Terms of Use: By accessing our website or purchasing our products, you agree to comply with our Terms of Use. For more details, please visit our Terms of Use page.
We hope these policies will ensure a pleasant and smooth shopping experience at our store.
Time Frame: You may return most new, unopened items within 30 days of delivery for a full refund.
Condition: Items must be returned in their original packaging and in the same condition as when they were received.
Refund Process: Refunds will be issued to the original method of payment once we receive and process the returned item.
Exceptions: Certain types of items cannot be returned, such as large home furnishings, customized products, and personal care goods. Please check the product description for specific return information before making a purchase.
Eligibility: Exchanges are available for items that are defective or damaged upon arrival, or if you received the wrong item.
Process: If you need to exchange an item, please contact our customer service to initiate the exchange process.
Time Frame: You must contact us within 30 days of delivery to qualify for an exchange.
How to Initiate a Return or Exchange:
Contact Us: Reach out to our customer service team via email at swx1293@gmail.com or phone at +1 5037530250 to start the return or exchange process.
Provide Details: Include your order number, the item(s) you wish to return or exchange, and the reason for the return or exchange.
Ship the Item: Once your return or exchange request is confirmed, we will provide you with the shipping address and instructions. Please ensure that the item is properly packaged for transit.
Additional Information:
Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
Processing Time: Refunds or exchanges will be processed within a certain number of days after we receive the returned item.
We strive to make the return and exchange process as smooth as possible. If you have any questions or concerns, please do not hesitate to contact our customer service team. We are here to help!